At AI Roofing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, including our website, automated systems, AI voice callers, and related platforms (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide our Services, which connect homeowners with potential roofing damage to independent subcontractors. The types of information we may collect include:

a. Information You Provide

Contact Information: Name, phone number, email address, and physical address when you interact with us or request our Services. Property formation: Details about your property (e.g., roofing condition) provided during calls or forms.

b. Automatically Collected Information

Call Data: Recordings, transcripts, or metadata from interactions with our AI voice callers (e.g., date, time, duration).Device and Usage Data: IP address, browser type, device type, and usage patterns when you visit our website or use our Services.Location Data: Approximate location based on your phone number or IP address to connect you with local subcontractors.

c. Information from Third Parties

Public Data: Information from public records or third-party sources about properties with potential roofing damage.Subcontractor Data: Information shared by subcontractors about your roofing needs or service agreements.

2. How We Use Your Information

We use your information to:

Provide Services: Contact you via AI voice callers or other methods to assess roofing needs and connect you with subcontractors.Improve Our Services: Analyze call data and user interactions to enhance our AI systems and automation processes.Communicate: Send you updates, confirmations, or marketing messages (where permitted by law).Legal Compliance: Fulfill legal obligations or respond to lawful requests.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

Subcontractors: Your contact and property details are shared with independent roofing subcontractors to facilitate services. These subcontractors are responsible for their own privacy practices. Service Providers: Third-party vendors who assist with our operations (e.g., cloud storage, AI technology providers), bound by confidentiality agreements. Legal Authorities: When required by law, subpoena, or to protect our rights and safety.

4. Your Choices

Opt-Out of Communications: You may opt out of automated calls, texts, or emails by following the instructions in the message (e.g., replying "STOP" to texts) or contacting us directly.Access and Update: You may request access to or correction of your personal information by contacting us (subject to verification).Cookies: You can manage cookies through your browser settings.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes—typically no longer than 30 days after your last interaction with us, unless otherwise required by law.

7. Third-Party Links and Services

Our Services may link to third-party websites or involve subcontractors. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies.

8. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn such data has been collected, we will take steps to delete it.

9. Automated Calls and Consent

By providing your phone number, you consent to receive automated calls or texts from AI Roofing or its subcontractors regarding roofing services. We comply with applicable laws, such as the TCPA, and you may revoke consent at any time by opting out.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us.